Client Support

Get assistance for Windows

1. Start a chat with Noddie and tell the support representative you would like them to remotely access your computer
2. Select Start > Quick Assist (or select Start button, type Quick Assist in the search box, then select it in the results).
3. Select ‘Get Assistance’ and tell Noddie that you are ready to recieve the code
4. The support representative will then supply the code in the chat
5.  In the Code from assistant box, enter the 6-digit code you were given, and select Share screen. 
6.  Wait for IT assistant, then select Allow in the window that displays. 
7. Continue to chat with the support representative via the Noddie application
8. When you want to finish please click ‘X’ to end the access to your computer