Incident Management, Problem Management and Change Management Services
Removing the roadblocks that reduce your business productivity
We keep your people working productively in a constantly changing world.
- New hires hit the ground running, not waiting for equipment, software or access.
- Role changes go smoothly, whether they’re temporary to cover holidays, permanent promotions or restructures.
- Your people get back to work after failures – fast.
- We monitor incidents to see if they’re symptoms of larger problems, so the problem can be addressed early.
Our High Performance IT Support
Incident & Change Management
Asset & Vendor Management
Monitoring & Analysis
Support Desk
SOP Documentation
Business is a process of change
The world has been changing since the beginning of time – but in recent decades, the rate of change has multiplied. Managing disruption and change is easier when you have:
- Good change management processes that handle changes within your organisation, from planned leave, unexpected illnesses or new hires.
- Good incident management processes that handle breakdowns professionally and get your people back to work fast.
- Good problem management processes that identify when “incidents” are actually symptoms of bigger problems that need to be resolved – whether they involve preventative equipment maintenance or business improvement.
The Network Overdrive team has been delivering High Performance IT Support to mid-sized businesses and growing enterprises throughout Australia and the rest of the world since 2000 – including expert hardware and software management.
From your day-to-day operations through to long term strategies, our technical professionals and skilled consultants ensure your IT is efficient, secure and up-to-date at all times.
When you have the right IT support, your technology becomes transparent and you’re free to get on with business.
