Managed IT Support Desk
Removing the roadblocks that reduce your business productivity
We keep your people working productively in a constantly changing world.
- One phone number for everything – for fast support in business hours.
- Unlimited calls – so little glitches and misunderstandings get sorted before they grow into big problems.
- A courteous team of experts who act as an extension of your business.
- Support professionals fully certified in your tools and systems
- Deep investment in support technology and systems, so that your support is seamless.
- Onsite and remote support across Australia.
- A goldmine of data to drive your business improvement and innovation processes.
And if your plans include conquering a world market, we also offer:
- Global support desk services to support your international business 24/7/365
Our High Performance IT Support
Incident & Change Management
Asset & Vendor Management
Monitoring & Analysis
Support Desk
SOP Documentation
Could you be paying for Support and still carry a load of inefficiency?
Could you be paying for Support and still carry a load of inefficiency?
The human brain is an energy-saving machine – and this has surprising implications for designing productive IT Support Desk Services:
- If people have to think about who to call, they put off calling.
- If people worry that they could incur a cost, they put off calling.
- If people think they’ll get laughed at or talked down to, they put off calling.
- If people think they’ll have to explain their problem multiple times to multiple strangers before it even gets logged, they put off calling.
- If people expect to get someone different every call who can’t solve their problem fast, they put off calling.
Every support call avoided adds a little more inefficiency and a little more risk to your business.
We’ve engineered our IT Support Desk Service to support the people in your business, maximising their capability to deliver on your business goals.
Most customers are happy with our standard support – which covers Australian business hours.
It’s pretty simple – you call us and we fix your problems or get them fixed.
We don’t just sit around waiting for problems, we’re also monitoring your systems 24/7 to make sure problems aren’t developing.
We invest in the right people
We hire experienced Microsoft and Cisco certified consultants. We select for people skills AND technology know-how – so you get support from experts who “speak business”.
Then we organise our consultants into multi-skilled teams, and assign each team to support a specific set of clients. . So your support team develops a deep understanding that makes them an efficient extension of your business..
We invest in support technology and infrastructure
We want our own people to be super-productive, so we invest in specialist support technology and systems.
We constantly scan for, test and apply leading-edge performance monitoring and security technology in our own systems and on behalf of our customers.
The result is a carefully selected set of innovative systems and services that deliver our customers significant performance advantages using the latest in wireless, network, Cloud and other leading-edge technologies.
How our support desk works
How you’ll experience the onboarding process
The Network Overdrive team has been delivering High Performance IT Support to mid-sized businesses and growing enterprises throughout Australia and the rest of the world since 2000.
From your day-to-day operations through to long term strategies, our technical professionals and skilled consultants ensure your IT is efficient, secure and up-to-date at all times.
When you have the right IT support, then your technology becomes transparent and you’re free to get on with reaching your business goals.
